Legal
Privacy Policy
This Privacy Policy explains how Kiana & Business Partner LLC (“we”, “us”) collects, uses, stores, and shares information when you access and use Kiana WhatsApp Panel (the “Service”). The Service is an admin dashboard used to connect to Meta services and configure WhatsApp Cloud API settings, and to manage WhatsApp messaging operations.
1) Information we process
Depending on how the Service is used, we may process:
- Account & access data: admin username, login timestamps, and basic security logs.
- Meta/WhatsApp configuration data: WhatsApp Business Account identifiers (e.g., WABA ID), phone number identifiers, sender identifiers, Graph API version, and related configuration metadata.
- Access tokens / credentials: tokens required to connect to Meta services (stored securely and access-restricted).
- Messaging data: message template names, message metadata (timestamps, delivery statuses such as sent/delivered/read/failed), and logs needed for troubleshooting.
- Webhook events: inbound messages and status events received from Meta/WhatsApp Cloud API, as applicable to your configuration.
- Technical data: IP address, device/browser information, and system logs for security and reliability.
2) Why we process information (purposes)
- To authenticate admins and provide access to the dashboard.
- To connect to Meta services and configure WhatsApp Cloud API settings (e.g., detecting/saving IDs and connection settings).
- To send WhatsApp template messages and manage broadcasts.
- To display delivery statuses, logs, and basic analytics for operational reporting.
- To secure the Service, prevent abuse, and debug issues.
- To comply with legal obligations and enforce our Terms.
3) How we share information
We share information only as needed to operate the Service:
- Meta Platforms / WhatsApp Cloud API: We send/receive data required for WhatsApp messaging features and status updates via Meta APIs.
- Service providers: Hosting, infrastructure, and security providers that process data on our behalf under appropriate protections.
- Legal: If required to comply with applicable law, regulation, or lawful requests.
4) Data retention
We retain information only for as long as necessary to provide the Service, maintain security, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the data type (e.g., logs for security vs. configuration data for ongoing connection).
5) Security
We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. Access is restricted to authorized admins. Tokens and sensitive configuration data are stored with access controls.
6) Your rights and choices
You may request access, correction, or deletion of certain data as described below. Note: some data may be retained where required for security, fraud prevention, or legal compliance.
7) Data deletion requests (required)
You can request deletion of your data by emailing info@kianallc.com with the subject line “Data Deletion Request”. Please include sufficient details to verify the account/workspace (e.g., admin username and the panel URL) so we can process the request securely. We will act on valid requests without undue delay, subject to applicable legal and security requirements.
8) Changes to this policy
We may update this Privacy Policy from time to time. We will revise the effective date at the top when changes are made.
Terms of Service
These Terms of Service (“Terms”) govern your use of Kiana WhatsApp Panel (the “Service”). By accessing or using the Service, you agree to these Terms.
1) Service description
The Service is an admin dashboard that allows authorized users to connect to Meta services and configure WhatsApp Cloud API settings, manage WhatsApp templates, broadcasts, delivery statuses, and operational logs.
2) Eligibility and admin-only access
- The Service is intended for business/admin use only.
- You must be at least 18 years old (or the legal age in your jurisdiction) to use the Service.
- You are responsible for maintaining the confidentiality of your login credentials and restricting access to authorized users.
3) Acceptable use
You agree not to use the Service to:
- Send unlawful, harmful, fraudulent, or misleading messages.
- Violate WhatsApp policies, Meta Platform Terms, or applicable laws (including privacy and marketing/consent laws).
- Attempt unauthorized access, interfere with system integrity, or bypass security controls.
- Upload or transmit malicious code or engage in abuse of the Service.
4) Third-party services
The Service integrates with third-party services, including Meta Platforms and WhatsApp Cloud API. Your use of those services is subject to their respective terms and policies.
5) Disclaimers
The Service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation. Meta/WhatsApp API availability, changes, or limitations may affect functionality.
6) Limitation of liability
To the maximum extent permitted by law, Kiana & Business Partner LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue arising from your use of the Service.
7) Termination
We may suspend or terminate access if we reasonably believe there is a breach of these Terms, security risk, or legal compliance issue.
8) Changes to these terms
We may update these Terms from time to time. We will revise the effective date at the top when changes are made.
Data Deletion Instructions
To request deletion of data associated with your use of Kiana WhatsApp Panel, please follow the steps below.
1) How to submit a request
- Email: info@kianallc.com
- Subject: Data Deletion Request
- Include: admin username, the panel URL, and the relevant workspace/account details needed to identify your records.
2) What we delete
When a valid request is received and verified, we will delete or de-identify (as applicable):
- Admin account record(s) where applicable
- Stored Meta/WhatsApp configuration references tied to the account/workspace
- Messaging logs and webhook event records associated with the account/workspace
Some security logs may be retained for a limited period where necessary for fraud prevention, security, and legal compliance.
3) Verification and timeline
For security, we may ask for additional information to verify the requester’s authority. We process valid requests without undue delay, subject to legal and security requirements.
Contact
If you have questions about this page or our data practices, contact us at: info@kianallc.com