Privacy, terms, deletion, and contact information.

Privacy Policy

This Privacy Policy explains how Kiana & Business Partner LLC (“we”, “us”) collects, uses, stores, and shares information when you access and use Kiana WhatsApp Panel (the “Service”). The Service is business software used for WhatsApp promotional messaging, approved templates, customer conversations, campaign workflow, and related account operations.

1) Information we process

Depending on how the Service is used, we may process:

• Account & access data: admin username, login timestamps, and basic security logs.
• Meta/WhatsApp configuration data: WhatsApp Business Account identifiers, phone number identifiers, sender identifiers, Graph API version, and related configuration metadata.
• Access tokens / credentials: tokens required to connect to Meta services, stored securely with restricted access.
• Messaging data: message template names, message metadata, delivery statuses, and logs needed for troubleshooting.
• Webhook events: inbound messages and status events received from Meta/WhatsApp Cloud API as applicable to your configuration.
• Technical data: IP addresses, device/browser information, and system logs for security and reliability.

2) Why we process information

• To authenticate admins and provide access to the dashboard.
• To connect to Meta services and configure WhatsApp Cloud API settings.
• To send WhatsApp template messages and manage broadcasts.
• To display delivery statuses, logs, and operational analytics.
• To secure the Service, prevent abuse, and debug issues.
• To comply with legal obligations and enforce our Terms.

3) How we share information

We share information only as needed to operate the Service:

• Meta Platforms / WhatsApp Cloud API: data required for WhatsApp messaging features and status updates via Meta APIs.
• Service providers: hosting, infrastructure, and security providers under appropriate protections.
• Legal: if required to comply with applicable law, regulation, or lawful requests.

4) Data retention

We retain information only for as long as necessary to provide the Service, maintain security, comply with legal obligations, and resolve disputes.

5) Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.

6) Your rights and choices

You may request access, correction, or deletion of certain data as described below. Some data may be retained where required for security, fraud prevention, or legal compliance.

7) Data deletion requests

You can request deletion of your data by emailing info@kianallc.com with the subject line Data Deletion Request.

8) Changes to this policy

We may update this Privacy Policy from time to time. We will revise the effective date at the top when changes are made.

Terms & Conditions

These Terms of Service (“Terms”) govern your use of Kiana WhatsApp Panel (the “Service”). By accessing or using the Service, you agree to these Terms.

1) Service description

The Service is business software that allows authorized users to manage WhatsApp promotional templates, customer messaging, broadcasts, delivery statuses, contacts, and related operational workflow.

2) Eligibility and admin-only access

• The Service is intended for business and admin use only.
• You must be at least 18 years old or the legal age in your jurisdiction to use the Service.
• You are responsible for maintaining the confidentiality of your login credentials and restricting access to authorized users.

3) Acceptable use

• Do not send unlawful, harmful, fraudulent, or misleading messages.
• Do not violate WhatsApp policies, Meta Platform Terms, or applicable laws.
• Do not attempt unauthorized access, interfere with system integrity, or bypass security controls.

4) Billing and account continuity

Subscription access, receipts, and statement generation may depend on the active customer plan and billing status. Public pricing pages are informational; final account-level billing actions occur after workspace sign-in or creation.

5) Disclaimers and changes

The Service is provided “as is” and “as available”. We may update these Terms from time to time and will revise the effective date when changes are made.

Data Deletion Instructions

To request deletion of data associated with your use of Kiana WhatsApp Panel, please follow the steps below.

1) How to submit a request

• Email: info@kianallc.com
• Subject line: Data Deletion Request
• Include the admin username, panel URL, and the relevant workspace or account details needed to identify your records.

2) What we delete

• Admin account records where applicable.
• Stored Meta or WhatsApp configuration references tied to the account or workspace.
• Messaging logs and webhook event records associated with the account or workspace.

3) Verification and timeline

For security, we may ask for additional information to verify the requester’s authority. We process valid requests without undue delay, subject to legal and security requirements.

Contact Support

If you have questions about legal pages, privacy, refunds, or account onboarding, use the contact details below.