Privacy Policy

This Privacy Policy explains how Kiana & Business Partner LLC (“we”, “us”) collects, uses, stores, and shares information when you access and use Kiana WhatsApp Panel (the “Service”). The Service is business software used for WhatsApp promotional messaging, approved templates, customer conversations, campaign workflow, and related account operations.

1) Information we process

Depending on how the Service is used, we may process:

Account & access data: admin username, login timestamps, and basic security logs.
Meta/WhatsApp configuration data: WhatsApp Business Account identifiers, phone number identifiers, sender identifiers, Graph API version, and related configuration metadata.
Access tokens / credentials: tokens required to connect to Meta services, stored securely with restricted access.
Messaging data: message template names, message metadata, delivery statuses, and logs needed for troubleshooting.
Webhook events: inbound messages and status events received from Meta/WhatsApp Cloud API as applicable to your configuration.
Technical data: IP addresses, device/browser information, and system logs for security and reliability.

2) Why we process information

To authenticate admins and provide access to the dashboard.
To connect to Meta services and configure WhatsApp Cloud API settings.
To send WhatsApp template messages and manage broadcasts.
To display delivery statuses, logs, and operational analytics.
To secure the Service, prevent abuse, and debug issues.
To comply with legal obligations and enforce our Terms.

3) How we share information

We share information only as needed to operate the Service:

Meta Platforms / WhatsApp Cloud API: data required for WhatsApp messaging features and status updates via Meta APIs.
Service providers: hosting, infrastructure, and security providers under appropriate protections.
Legal: if required to comply with applicable law, regulation, or lawful requests.

4) Data retention

We retain information only for as long as necessary to provide the Service, maintain security, comply with legal obligations, and resolve disputes.

5) Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.

6) Your rights and choices

You may request access, correction, or deletion of certain data as described below. Some data may be retained where required for security, fraud prevention, or legal compliance.

7) Data deletion requests

You can request deletion of your data by emailing info@kianallc.com with the subject line Data Deletion Request.

8) Changes to this policy

We may update this Privacy Policy from time to time. We will revise the effective date at the top when changes are made.