How refunds, cancellations, and billing corrections are handled.

Subscription fees are generally non-refundable after activation of the service period, except where a duplicate charge, technical billing error, or applicable law requires otherwise.

WhatsApp usage charges are paid directly by the customer business to Meta. Any disputes or payment-method issues related to those charges should be handled through the customer’s Meta billing setup.

Customers may request cancellation of recurring service access before the next billing cycle. Access already paid for remains active until the end of the current paid period unless a written exception is approved.

To request a billing review, email info@kianallc.com with the workspace name, charge details, and the reason for the request.